There are a few essential strategies when it comes to effectively implementing chatbots in your customer experience.
According to Tim Breslin, CTO of O3, chatbots will need to assist customers with more complex problems, not just the most simple ones. Tim, along with other top technology leaders, shared their insights on what other strategies are essential in Phil Britt’s article on CMSWire.
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About O3
O3 helps organizations unlock growth and streamline operations through smart strategy, human-centered design, and integrated technology. We’re also the force behind the 1682 Conference, where leaders explore how AI shapes profit and process. Learn more about our work and innovation.